Shipping Policy

Shipping Policies

1. Shipping Zones

a. Domestic Shipping: We offer shipping throughout Germany.

b. International Shipping: We also ship to countries within the European Union.

2. Shipping Costs

a. Domestic Shipping: Shipping costs within Germany are detailed during the checkout process and may vary based on location.

b. International Shipping: Shipping costs for EU countries are specified during the checkout process and may vary based on the destination.

3. Delivery Times

a. Processing Time: Orders are processed within 3 business days from payment confirmation.

b. Shipping Time: Shipping time varies depending on the location and will be indicated during the checkout process.

4. Shipment Tracking

a. Tracking Number: We provide a tracking number so you can monitor the status of your shipment.

b. Status Updates: We will notify you of significant status updates for your shipment.

5. Shipping Address

a. Customer Responsibility: It is the customer's responsibility to provide an accurate and complete shipping address during the checkout process.

b. Address Changes: Notify us of any changes to the shipping address as soon as possible. We cannot guarantee changes after the order has been shipped.

6. Taxes and Customs Fees

a. Taxes Included: Product prices include applicable taxes.

b. Customs Fees: For international shipments, customers are responsible for any customs fee or import tax that may apply.

7. Delays and Exceptional Circumstances

a. External Factors: We are not responsible for delays caused by unforeseeable events such as strikes, natural disasters, or customs issues.

b. Communication of Delays: In the case of significant delays, we will promptly inform you of the status of your order.

8. Receipt of Goods

a. Inspection upon Receipt: Upon receiving the package, inspect the merchandise immediately, and notify us of any issues within [number of days] business days.

b. Shipping Damage: If the package arrives damaged, take photos and contact our customer service.

9. Returns and Exchanges

Refer to our return policy for detailed information on how to proceed with returns or exchanges.